Congruity is committed to protecting your personal information and respecting your privacy. This policy explains how we collect, use, store and disclose information when you interact with our website, programs and services.
Congruity respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose and safeguard information that you provide to us, or that we collect when you use our website, participate in our programs, engage our coaching services, or otherwise interact with us.
We encourage you to review it periodically, as it may be updated from time to time.
Congruity may collect personal information that is reasonably necessary to provide our services, communicate with you, and operate our business. This may include:
We only collect information that you provide directly, or that is necessary to deliver the services you have requested.
Participants may create accounts to access programs, courses, coaching resources, member content, bookings and digital resources through our learning platforms.
Account information, participation data and learning activity may be recorded to support service delivery, track progress, and improve the overall user experience. This information is handled in accordance with the safeguards described in this policy.
Payments for programs, coaching and other services may be processed through trusted third-party providers such as Kajabi and Stripe.
Congruity does not store complete credit card information on its own systems. Payment data is handled securely by our third-party providers in accordance with their respective privacy and security policies.
We use the information we collect to operate our practice and deliver our services. This includes:
We do not use your personal information for purposes unrelated to the delivery of our services without your consent, unless required by law.
From time to time, you may receive communications from Congruity including:
You may unsubscribe from marketing communications at any time by following the unsubscribe link in any email, or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you service-related messages that are necessary for the administration of your account or participation.
Congruity may use cookies, analytics tools and website performance tools to understand how visitors use our website and to improve our services.
We may use analytics, tracking and performance tools, including Google Analytics, Kajabi analytics and similar technologies, to understand website usage, improve our services, and evaluate the effectiveness of marketing activities.
These tools may collect information about website traffic, page views, user behaviour and interactions with our content in an aggregated or anonymised form where appropriate.
You can control or disable cookies through your browser settings. Please note that some features of the website may not function correctly if cookies are disabled.
Congruity does not sell your personal information to third parties.
We may share personal information with trusted service providers where this is reasonably necessary to operate our business and deliver our services. Examples include:
Where we share information with service providers, we take reasonable steps to ensure they handle it securely and only for the purposes for which it was shared.
Congruity is based in Australia and may serve participants globally. We may utilise service providers that process or store information in different countries, including the United States and other jurisdictions.
By using our services, you acknowledge that your information may be transferred to, and processed in, countries other than your country of residence. We take reasonable steps to ensure that any international transfers are handled in accordance with applicable privacy laws and with appropriate safeguards in place.
Congruity takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
These steps include using reputable service providers with strong security practices, limiting access to personal information to those who need it to perform their duties, and maintaining appropriate technical and organisational measures.
While we endeavour to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.
We retain personal information only for as long as reasonably necessary to deliver services, comply with legal obligations, resolve disputes and maintain business records.
When personal information is no longer required, we take reasonable steps to securely destroy, de-identify or remove it in accordance with applicable legal and operational requirements.
You may request access to the personal information we hold about you, and request corrections if you believe the information is inaccurate, incomplete or out of date.
To make a request, please contact us using the details below. We will respond within a reasonable timeframe and in accordance with applicable privacy laws.
If you believe we have mishandled your personal information, or have concerns about how your information has been collected, used or disclosed, we encourage you to contact us so we can investigate and attempt to resolve the matter.
If you are not satisfied with our response, you may have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or another relevant privacy regulator in your jurisdiction.
This Privacy Policy may be updated from time to time to reflect changes in our practices, legal requirements, or the services we offer. The most current version will always be available on this page.
We encourage you to review this page periodically to stay informed about how we handle your personal information.
If you have any questions about this Privacy Policy, or if you would like to access or correct your personal information, please feel welcome to reach out.
Effective date: 13 June 2026